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Increase sales success, deliver superior customer service, and make informed, agile business decisions with Microsoft Dynamics CRM. Accessible from Microsoft Outlook® and the Web, Microsoft Dynamics CRM is easy to use, customize, and maintain, integrates with other business systems, and scales to grow along with your business.
If a CRM solution is too hard to learn, your sales and service forces simply will not use it. In fact, in a recent study by AMR Research (CRM: Pain or Profit?), 47 percent of surveyed companies reported serious challenges with end-user adoption, often putting deployment in jeopardy.
By contrast, Microsoft Dynamics CRM provides your employees with an intuitive interface tightly integrated with applications they probably already know. Sales and service representatives can work from within Microsoft Outlook to access comprehensive customer or incident histories, view product and sales literature, track customer related tasks and appointments, and manage contacts.
Microsoft Dynamics CRM helps businesses build profitable customer relationships. Integrated Sales and Customer Service modules enable employees to share information to improve sales success and deliver consistent, efficient customer service. Sales and customer service features include leads and opportunity management, a complete view of customer history, automated incident management, and a searchable knowledgebase. Microsoft Dynamics CRM also includes reporting tools for accurate forecasting and measurement of business activity and employee performance. Built using Microsoft .NET–connected technologies, Microsoft Dynamics CRM is easy to deploy, customize, and use, accessible from Microsoft Outlook® and the Web, integrates with other business applications, and scales as your business grows.
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